I want actual customer service that listens - question about the referrals!

Hi DMulligan, thanks for your post - anyone who refers a friend will be entitled to their reward vouchers, as per the T&Cs (referee must have an active QB license for at least 60 days from the referral date, and the advocate must have been a QB customer for at least 90 days). It may take up to 90 days to process your reward, which will be sent to you via email. If you have not received your reward within this time, please contact our support team so that we can check further. 

That to me is still vague and not good enough.

I want to directly be told that I have referrals assigned to my account and that after the alotted period I will be receiving those bonuses.

Your website glitched for everyone on that day, you being vague about it and not direct is unfair to customers and honestly is leading us on.

As the subject says, I want actual customer service that listens and you haven't.

 Hello Dmulligan1, You should of gotten an email to say that you have registered, however the person you referred has to have a subscription for the correct length of time for the person to get the reward like Georgia has already stated above to you.

Well I haven't and I was told by multiple live chat staff that this is because the 60 days haven't passed, and that I will be getting an e-mail after 60 days.

So as I said above, which you still haven't done FYI, I want direct information about my own personal account - not vague T&C stuff like you've posted twice now.

Because your website glitched for not only me, but multiple people, I and I am willing to bet multiple other folks have no idea where we stand on this.

I want to have an e-mail telling me what is going on with the three referrals that should be attached to my account, I can't believe how difficult this is for anyone from your website to understand.

I should have been referred by someone, I clicked their link and signed up - I asked on the day because I got no e-mail about the referral I was told to wait 60 days.

I referred two other people, they didn't get an e-mail and when they asked they were told to wait 60 days.

I'll repeat myself, and bold it because you haven't listened yet told me that you've already explained it - which by the way is the issue with QuickBooks customer service, they don't seem to understand what you're asking and you say "referral" and they turn into robots and copy paste T&C garbage which is useless to the original question.

I want to have an e-mail telling me what is going on with the three referrals that should be attached to my account, I can't believe how difficult this is for anyone from your website to understand.

It's not the kind of experience we want you to have, @DMulligan1. 

I can share some additional information about our referral programme.

To check your personal account and verify if the three referrals you've made have been attached to your account, I suggest reaching out to our Customer Support team. They have the tools to track these referrals in a secure environment. You can also request from them the email indicating the 3 referrals being attached to your account. Just make sure to prepare the email addresses of your referrals. 

Also, the Refer a Friend landing page is now resolved. If you have been subscribed to QuickBooks Self-Employed for at least 90 days, you can now continue referring a friend to receive the £50 voucher.

You can also reach back to our Customer Support if your friends haven't received your referral link right away. The email that your referrals will be received after 60 days is the £50 Amazon voucher. Here's how to reach them:

1. Log in to your QBSE account.
2. Click the Assistant button at the top.
3. Type Talk to a human in the chat box.
4. You'll now be provided with support options that are available at that time.

Here's detailed guidance on how to contact QuickBooks Self-Employed Support. 

Everything that you need to know and the latest updates about tracking referrals or about the recent referral you've made can be found here: QuickBooks Refer a Friend Programme 2022. 

I'm always here if you have further questions about our referral programme. Just let me know in the Reply section below. Keep safe!

So wonderfully you've done everything I mentioned in the original post - the live chat are useless and just do exactly what you've done.

I.E. ignore the point and post T&Cs like it's what I'm asking for.

I have been contacting the live chat for a month and gotten nowhere, why do you think I'm here and repeating how useless the live chat is!?

Nothing what you've typed is useful to what I've originally stated.