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They have opening balances (earnings only, no deductions) from another payroll system but within the 20/21 tax year.
I did get hold of support in the end - they helped me post an adjustment and resubmit the payroll, but couldn't figure out why it had happened in the first place.
Anyway, problem solved for now - thank you for the reply though.
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Do either of the employees have opening balances entered or were they both directors on the payroll at the beginning of the 20/21 tax year?
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