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sigma-utilitiesl
Level 2

SSP not calculating

Hi,

 

I started my payroll for the period 10th Jan to 16th Jan. I had entered most of the values and then realised I hadn't input SSP dates for 2 employees. So I left payroll, went to employees and entered the SSP under leave on the dates required (all dates within the pay period). Their sickness is covid related so payment from the first day- so I entered 3 days in the linked sickness absence. Its all showing up under leave in their employee files correctly.

But when I go back into payroll and put their actual hours its not showing up with their sickness period/payment.

Can you please advise? I though it might be because the payroll had maybe saved as a draft and was still working to the initial figures I put in- but theres doesnt seem to be anywhere to delete the draft or reset the figures so I can start the period again.

Thank you

3 REPLIES 3
Ashleigh1
QuickBooks Team

SSP not calculating

Hello Sigma-utilitiesl, 

 

welcome to the Community page, 

 

Can we ask which payroll it is your using in Quickbooks is it our Standard payroll or our Advanced payroll? 

sigma-utilitiesl
Level 2

SSP not calculating

Hi,

 

Its is standard payroll. 

 

Thanks

GeorgiaC
QuickBooks Team

SSP not calculating

Hi sigma-utilitiesl, thanks for getting back to us - do you see the option to start new draft after editing the existing pay run? 

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