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Level 1

Tax code error

Hi all

I have made an error with my own 'pay' and have not applied the most recent Personal Tax code. So,

1) how far back can I go to make the changes

2) I think I'm using payroll; standard - and suspect I may need advice to make the change (if so how do I move from standard to advanced)

3) Can I backdate the code and then resubmit both PAYE and EPS to HMRC in one go or per month.


I couldn't;t see this covered in the topics and I am sure I'm not the only one who has done this.

Thanks in advance


QuickBooks Team

Tax code error

Hello Digitalgerry1,


Welcome to the Community page, 


So for Q1 you will just need to roll back the payroll from the most recent until the periods that need correction on then roll it forwards again. 


For Q2 you would need to ring the support line on 0808 234 5337 and they can raise the request up for you to migrate from Standard payroll to Advanced payroll. 


For Q3  it would be an FPS you would submit not an EPS. 

Level 1

Tax code error

Hi thanks for this, I didn;t get a notification I had a reply, so apologies so late


So by roll back, do you mean delete each month in that quarter?


Can I put in a request for advanced payroll online

Many thanks



Tax code error

Yes, Gerry.


You'll have to roll back where you need to correct a payroll.


You may also consider reaching out to our support. This way, one of our agents can assist you with migrating from Standard to Advanced payroll. 


Here's how:


  1. Go to Help (?).
  2. Select the Payroll button.
  3. Select QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed. 
  4. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter
  5. Select Ask me a questionAsk the QuickBooks Community or Contact a human.
  6. Select Live Chat/Call me back.
  7. Enter your question, then select Continue.
  8. Choose a way to connect with us.


Also, check out our Help page if you need help with other tasks in Payroll. We provide articles for our general payroll topics. 


Visit the Community at any time whenever you need help with managing your account.

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