Let me walk you through troubleshooting steps to help you view and send payslips, and access pension details in QuickBooks Online Payroll (QBOP), @info2047.
Before that, may I ask what payroll subscription you're currently using? We'd also like to clarify what specific changes happened to your payroll feature to help us pinpoint the issue more accurately.
In the meantime, let's perform some browser troubleshooting to clear the outdated cache that causes the issue. First, access your account in an incognito window by following these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Once resolved, return to your original browser to clear its cache or use a different compatible browser.
For guidance on viewing previous payslips, sending them to your employees, and accessing pension details, please see these articles:
Moreover, you can invite your employees to QuickBooks Workforce so they can access their payslips and documents whenever needed.
Please don't hesitate to reach out for any clarifications about running payroll in QBOP. We're here to help whenever you need us. Take care and have a good one.
