Trying to add business details to start payroll, but do not allow me to go forward when I click next

onsdevelopments · ‎April 22, 2020

GeorgiaC · ‎April 22, 2020

Hi onsdevelopments,

Thanks for joining us here on the Online Community.

Are there any fields with incomplete information or any boxes highlighted in red?

If the answer is no to both please try pressing Ctrl + F5 to re-boot the page and re-enter to see if this is caused by a temporary cache issue.

View solution in original post

GeorgiaC · ‎April 22, 2020

Hi onsdevelopments,

Thanks for joining us here on the Online Community.

Are there any fields with incomplete information or any boxes highlighted in red?

If the answer is no to both please try pressing Ctrl + F5 to re-boot the page and re-enter to see if this is caused by a temporary cache issue.

onsdevelopments · ‎April 22, 2020

Not resolves yet, I did so many times ctrl + f5, page refresh but not going forward if I click next.

Secondly our company name is not showing in the drop down arrow, while we do address search, is that the reason could be ???

EmmaM · ‎April 22, 2020

Hello Onsdevelopments

Could we ask you to try clearing the cache and cookies in the browser in case it is a browser issue? If then the company name does not appear and let you add in business details could you reply with a screenshot of what you're seeing

Thanks

onsdevelopments · ‎April 22, 2020

HI Emma,

the company name not showing at drop down as try to enter company details

Ashleigh1 · ‎April 22, 2020

Thank you for trying that onsdevelopments, can you please send us a screenshot of what you are seeing please, so we can work with you in getting it resolved thanks.

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Trying to add business details to start payroll, but do not allow me to go forward when I click next