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Everything you need to know about banking in QuickBooks Online - Discover more
hancockandhastin
Level 1

"We can't connect to HMRC" issue. Client signed up to MTD since May 2022, last return submitted on Xero 31/01/23. They're registered with my ASA. No issues at HMRC, help!

 
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Best answer May 24, 2023

Accepted Solutions
GeorgiaC
QuickBooks Team

"We can't connect to HMRC" issue. Client signed up to MTD since May 2022, last return submitted on Xero 31/01/23. They're registered with my ASA. No issues at HMRC, help!

Hello hancockandhastin

 

Thanks for joining the Community!

 

There are a few steps to take when submitting for a client in QuickBooks. First, if you haven't already, you'll need to add your MTD details to your HMRC agent services account. This will enable you to act on behalf of your clients when submitting their MTD VAT returns from QuickBooks. To do this:

 

1. Sign in to your agent services account.
2. Add all your practice's existing Government Gateway details that are used for filing VAT for clients.
3. Copy across all your client's authorisations.

 

If you have multiple sets of Government Gateway credentials, make sure you copy them all to your agents services account in order to link the authority for all your existing clients.

 

Next, set up the MTD for VAT feature in your QuickBooks Online Accountant account by following the steps in this article.

 

Once set up, your can turn on MTD for your clients. To do this:

 

1. Go to Clients.
2. Select the client you want to set up MTD for.
3. Go to Taxes.
4. Select Set up VAT and follow the instructions.

 

You can now view and submit your clients' VAT returns to HMRC through MTD in QuickBooks Online. (Please note: HMRC requires you to reconnect QuickBooks to HMRC every 18 months). If you continue to receive an error after following these steps, please get back to us below. 

 

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GeorgiaC
QuickBooks Team

"We can't connect to HMRC" issue. Client signed up to MTD since May 2022, last return submitted on Xero 31/01/23. They're registered with my ASA. No issues at HMRC, help!

Hello hancockandhastin

 

Thanks for joining the Community!

 

There are a few steps to take when submitting for a client in QuickBooks. First, if you haven't already, you'll need to add your MTD details to your HMRC agent services account. This will enable you to act on behalf of your clients when submitting their MTD VAT returns from QuickBooks. To do this:

 

1. Sign in to your agent services account.
2. Add all your practice's existing Government Gateway details that are used for filing VAT for clients.
3. Copy across all your client's authorisations.

 

If you have multiple sets of Government Gateway credentials, make sure you copy them all to your agents services account in order to link the authority for all your existing clients.

 

Next, set up the MTD for VAT feature in your QuickBooks Online Accountant account by following the steps in this article.

 

Once set up, your can turn on MTD for your clients. To do this:

 

1. Go to Clients.
2. Select the client you want to set up MTD for.
3. Go to Taxes.
4. Select Set up VAT and follow the instructions.

 

You can now view and submit your clients' VAT returns to HMRC through MTD in QuickBooks Online. (Please note: HMRC requires you to reconnect QuickBooks to HMRC every 18 months). If you continue to receive an error after following these steps, please get back to us below. 

 

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