I appreciate your loyalty over the years, @andrew-baker-fas, and I can see how this situation impacts your business operations. Let me keep you in the loop about some exciting updates regarding our new payroll features.

Before anything else, may I ask which payroll service you're using? This way, we'll be able to provide a more targeted solution. Any screenshots or additional information will be greatly appreciated.

Meanwhile, I wanted to let you know that QuickBooks migrated Standard Payroll users to our new and improved Core Payroll. One difference in QuickBooks Core Payroll is that there are no longer payroll journals. Rather, separate payments called payroll payments will be recorded.

If you're previously using Standard Payroll, the program doesn't prompt you to select an account when running payroll. Instead, you can directly enter the hours worked for that employee and submit the payroll.

On the other hand, when you create a pay run in Payroll Core, you'll be prompted to select an existing bank account from where the funds will be deducted. Simply pick the appropriate bank account from the Chart of account drop-down or if you need to, you can create a new one by clicking the + Add new button. If you're unsure what to select, I recommend coordinating with your accountant or bookkeeper for additional guidance.

Additionally, you have the option to set a default account, which means you won’t need to manually choose an account each time you process payroll. Here’s a quick guide on how to do that:

1. Go to the Gear icon.
2. Select Payroll Settings.
3. Go to the Accounting section, then click Edit.
4. Head to Payroll payment and payroll tax payments, then click Edit again.
5. Pick an account from the Bank Account drop-down.
6. Click Save, then Done.

For future reference, you can use this article to generate payroll reports and customise them with your preferred details: How to create and customise your Payroll reports.

If you need any extra help with managing payroll in QuickBooks, just drop a comment below and let me know. I’m here and more than happy to assist you!

Thanks Carl, but your response is factually incorrect.

Fortunately one of your colleagues answered the question.

The problem arose because Quickbooks changed our basic payroll to Core Payroll.

omigod @andrew. how can they employ support people on here who don't understand the difference between bank accounts and balance sheet / P&L accounts !!! This is gobsmacking! Im losing all faith!