Running the Employment Payment Record (P32) report is essential to avoid possible penalties from HMRC, Keith-GXHSMT. A possible reason for this could be a data issue in your system. I’m here to share some insights on how to isolate and resolve this error message.
Before we proceed, could you please let me know the specific error message that appears when you're generating the report? Any screenshots or additional explanations would be greatly appreciated.
I checked our system and confirmed that no other users are currently reporting the same issue. One possible reason for the problem you’re experiencing could be outdated or corrupted cache files in your web browser. Over time, these files can cause issues when loading or navigating certain pages.
With that, we can run some troubleshooting steps to ensure you can access your P32 report. We'll start by accessing your QuickBooks Online (QBO) account through a private/incognito window.
Here are the keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you're able to access the Employment Payment Record (P32), you can go back to your regular browser and clear its cache. This will remove outdated or corrupted internet files that may be causing issues while browsing. Alternatively, you can look for and use other supported browsers to get the best experience while working with QBO.
As the tax year concludes, it's essential to ensure your payroll is properly organized. This straightforward guide will guide you through all the necessary steps in QuickBooks Online Core Payroll, helping you start the new tax year with confidence: Year-end guide for QuickBooks Online Core Payroll.
I'll be around if you need more help running your reports in QBO Payroll. Keep me in the loop by tagging me in your reply. Have a good day.
