Thank you for raising this concern here in the Community, davewalster. It's my pleasure to help you get this sorted out.
We currently have an ongoing investigation about being unable to connect your camera to your phone in QuickBooks Online (QBO). Our engineer is currently working on it. At this time, we're unable to give you an exact time frame for when this will resolve. We appreciate your patience as we investigate this further.
For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. So, you'll get notified once there's an update about this issue via email. Rest assured that our team is working diligently to get this done sooner.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for the schedule details: QuickBooks Online Support.
If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!
