Thanks for bringing this to our attention, John. We can perform some troubleshooting steps to resolve the issue with your missing payroll journals.
Before we proceed, please know that we've received a report about the issue you're getting. With that, I'd like to know which payroll plan you are using. This way, we can determine the best solution to your situation.
When our browser gets overloaded, it causes lagging issues while working with your QuickBooks Online (QBO) company. With that, we can consider troubleshooting this concern by opening your account through incognito. This will help us determine if this is a browser-caused issue.
This window won't save your browsing activity, cache, cookies, or site data. To use one, here are the keyboard shortcuts you can follow:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
Once there, open your account and check if you can view your payroll journal data for these months. If you're able to do so, please clear your browser's cache for a fresh start. Also, use the latest version of your browser to get most out of QBO.
However, if the issue persists after performing the steps above, I recommend contacting our support team. Our experts possess the tools and expertise to securely access your account to thoroughly investigate and address this issue at hand.
Additionally, you can check out this article on if you want to learn about managing your payroll schedule effectively: Set up and manage payroll schedules.
Don't hesitate to get back to this post if you have other concerns regarding payroll in QuickBooks. I'll be sure to help you anytime.
