Hello, Jessica. You'll need to work backward from the payments to the employee record. Start by navigating to the Payroll menu and selecting Pay Runs to locate the draft in question. Then, choose the option to Delete or Unlock it to clear the temporary calculations.
If the existing payment error persists, go to the Employees tab, select the specific employee, and check their Opening Balances or Pay History to delete any manual migration data previously saved. To locate prior pay balances, navigate to the Reports menu and run a Payroll Summary report, filtering for the specific period to view the Year-to-Date figures.
Once the pay run is removed and the history is cleared, return to the Employee Profile to ensure they are not included in any active cycles. You should then be able to select Delete or make them Inactive without an error.
By clearing the financial footprints first, you remove the system's safety locks. Once these drafts and balances are removed, the Existing Payroll Payments error will vanish, allowing you to clean up your employee list and restart your migration with a fresh, accurate slate.
Let us know if you have further questions. We're here to help you anytime.
