We can resolve the error you're encountering when accessing EPS/FPS in QuickBooks Online (QBO) by clearing your browser's temporary internet files, Stephanie. I'll guide you through the steps to rectify the issue promptly.
Navigating various websites or using QBO through a web browser collects temporary internet files that enhance your browsing experience. Thus, these files can occasionally affect how the system works. To remedy this, I recommend using an incognito or private browsing window to access your company file. You can quickly open such a window using these shortcut keys:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to generate an EPS manually. If you can access it without encountering the error prompt, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also consider accessing it using other supported browsers. Please see this page for more details: System requirements for QuickBooks Online products.
I'm also providing this handy article which offers specific fixes on your payroll error prompts: How to submit an EPS in QuickBooks Online Standard Payroll.
Moreover, you can check page to help you handle FPS after generating your EPS in QBO: Submit an FPS to HMRC in QuickBooks Online Standard Payroll.
I am at your service to help you generate reports that can help you track employee payments and gather other vital information, ensuring the accuracy of your EPS and FPS in QuickBooks. Please click the Reply button below to reach out, and I will get back to you promptly. Keep safe.
