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Everything you need to know about banking in QuickBooks Online - Discover more
warren34
Level 1

Why is Quickbooks so difficult to work with? The help is no existent and all I seen to get is surveys asking me how good it is?

I want to reset my account, figures don't match up, bank feeds don't work ect but all I read is just cancel the account and open a new one.  Well that is all good but I need to keep payroll active.  An alternative to QB might be needed as QB help is nonexistent.
1 REPLY 1
Maybelle_S
QuickBooks Team

Why is Quickbooks so difficult to work with? The help is no existent and all I seen to get is surveys asking me how good it is?

I've got you covered, warren34.

 

I understand the importance of having accurate data in QuickBooks Online (QBO).

 

Yes, you're right. You'll have to cancel your account and start over to reset your account. We can also wipe your data for books less than 60 days old, applicable only to QBO Essentials, Plus, and Advanced subscribers. Follow these steps to clear your books completely:

 

  1. Sign in to your QBO account.
  2. Look at the URL in your browser's address bar. Delete all the text after the last / and enter purgecompany.
  3. For example https://...qbo.intuit.com/app/purgecompany.
  4. To confirm you want to delete your company data, type Yes.
  5. Select Wipe data.

 

If your books are 60 days old or older, let's cancel and create a new company. Here's how:

 

  1. Go to the Gear icon.
  2. Under Profile, Select the Subscriptions and Billing.
  3. Click Cancel subscription.
  4. Follow the steps to complete the process.

 

 After that, you can start a new company by following these steps:

 

  1. Go to https://quickbooks.intuit.com/choose-country/.
  2. Fill up the User ID and password.
  3. You can use the same user ID and password you previously had.
  4. Follow the on-screen instructions.

 

You can read this link for additional information: Delete your data and start over.

 

Furthermore, your payroll account will remain active upon canceling your QBO subscription, as it's a separate service.

 

However, if your issue is only for your bank feeds, you can undo all categorized transactions and disconnect and reconnect your bank account. This process allows for a fresh synchronization, potentially resolving any issues encountered.

 

Feel free to check out this article that can efficiently guide you through supervising your account: Learn about QuickBooks Online.

 

Please don't hesitate to click the Reply button below if you have other concerns about managing your QBO data or inquiries. I'm just around to help.

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