With the new quickbooks advanced expense claim, I am not able to add employees existing email addresses, does anyone know why ?

Hi Steve, thanks for your post - is the employee currently set up as an employee or as a user on the QuickBooks account? 

Hi Georgia

They are an employee and also a user of QB and in other instances I have someone who is already a user of QB Time.

I use Standard payroll.

Hello Steve, so it looks like the system won't allow you to add a user and employee with the same email. 

Hi Ashleigh

It won't let me add or invite them with their same email address they have to log onto QB.

I would need to add them as a new user with their personal email address instead of their company one

Thanks for actively responding, @Steve Orme1. 

I understand the need to add your employees' existing email addresses with the new QuickBooks Advanced expense claim. 

Since the system won't allow you to do that, I'd recommend contacting our Customer Care team. They can take a look at the issue. It could be that the employees' email addresses need to get removed and re-added to fix it.

Here's how:

1. In your QuickBooks Online company, hover over to the Help (?) menu.
2. Select the Payroll button, then select QuickBooks Standard Payroll Hub. The respective Self-help is displayed. 
3. Select a way to connect with support. You may type ‘Chat’ in the ‘Type Something’ field and click Enter or select Contact a human.
4. Select Live chat/Call me back.
5. Enter your question, then click Continue.

You can also contact support directly through this link: QuickBooks Online Payroll chat.

This article will help you manage timesheets, pensions, and payroll alongside your accounts in the future: Set up guide for QuickBooks Online Advanced Payroll.

Let me know if you need more help. I'll be there to guide you in adding your employees to your QuickBooks company.