Customer has paid by 2 methods, one of which resulted in charges. How do I account for it?

 Hello B-Legal, thanks for posting on the Community page, You will have to click on find match on the banking page the payment to the invoice, so say for the vat payment you just need to match it then enter the amount you received then the invoice will be partially paid. For the cash payment you also need to click find match that however since there is a fee for that, you will need to resolve the difference and post it to the bank charges fee expense account. 

Hi Ashleigh,

Thanks for your reply.

I have to say that I was left scratching my head with your answer because QBO couldn't find any matching transactions, but then I realised that I had already accepted payment on the invoice which is why I couldn't find it.

I'm not sure as yet whether the VAT calculation will be correct but I shall look into that in due course.

Once I had deleted the receipt of payment of the invoice, I was then able to match the transactions. This then left me with an outstanding amount equal to the fee that the Post Office took. I then accepted payment for the outstanding fee which I deposited in Undeposited Funds. I then created a bank deposit, selected the payment, and then expanded Add Funds To Deposit. I then added the Post Office in and put the fee in as a minus figure.

This seems to have balanced everything, but I am concerned about the difference in VAT (albeit negligible).

Does this sound about right?  

Hello B-Legal, thanks for coming back to us, glad to hear you got it all sorted and matched up in the end. The way you have recorded it  is correct.