Error receiving payments

Hi Almo1 What method of payment are you using for your invoices?

Hello John

Its online card payment with paypal.

thanks

Thanks for getting back to us Almo1, we don't currently have any reported issues accepting payments with PayPal. To  troubleshoot, we'd be grateful if you could disconnect and reconnect the app from within QuickBooks by going Apps > My apps > Select drop-down beside PayPal > Disconnect. 

Please get back to us below if this doesn't fix the error. 🙇‍:female_sign:

Hi georgia

Ive tried that with no success. 

Anything else i can do?

Hi Almo1 It may be that you or your customers PayPal account is in "restricted" state or that PayPal or you/your bank account is unable to charge the payment source. We'd be grateful if you can contact PayPal and establish if their is a restriction and check that they are able to charge the payment source, you/your customer may also have to check the bank provider. 

I’m really struggling with this and can’t get any help from anyone. Several customers paid as normal and then it just stopped working. Same customers, same payment methods and QuickBooks is saying contact your bank. They are paying trough PayPal and it’s still not going trough. No one can give me a solution for this and I’ve spend chatting with them hours with no end result. I don’t know what to do no more. Should I just change accountancy company? 

Hi Petloyallnd Is this issue happening with all your customers that are paying via Paypal, just a few or just one?