Statement not producing for all applicable Customers & Totals differ between Statements and A/R Report

HAM9 · ‎July 15, 2022

Generating Statements for customers does not produce correct results.

If "open" is selected and statement date selected for period that matches with end date, (e.g. if statement date is set as 30/6/2022 and start and end date is 01/06/2022 and 30/6/2022), QBO does not generate statement for all customers with open A/R and also Statements total does not match with A/R report totals.

This problem was not there before.

This has been going on for 6+ months.

Second scenario is and I have tested in a UK Test database is that if Statement is generated for an end month, and there have been subsequent payments for past A/R, the Statements total does not match with end date total. It gives current A/R total.

A/R and Statements to Customers is critical part of Credit Control and QBO must not goof up here. The area QBO goofs up is in Statement Ageing but not in Statement Total, or missed Customers when generating mass Statements.

These bugs needs to be fixed.

John C · ‎July 19, 2022

Hi HAM9 We recommend that you contact our customer support team on: 08082345337 so that they can take a more detailed look at the issue for you.

HAM9 · ‎July 20, 2022

@John C What are you talking about? I tested several times on test dataset and attached see the screenshots of the discrepancies showing the bugs. This needs to be fixed.

John C · ‎July 21, 2022

Hi HAM9 We appreciate that you'd like the issue looking into and to enable us to do this we'd be grateful if you can reach out to our customer support team. They'll take all the relevant information and raise this to our engineers to look into.

HAM9 · ‎July 21, 2022

@John C The problem is that Tech Support will experiment with our live database and that is what I don't want. Creating Statements in QBO is like doing entries or creating transactions. It even gives a Statement number. Doing so in the live database will create unnecessary data, confuse the person doing Statements, create confusion if clients asked for past statements and if these Statements with errors are sent to clients, it will even create more confusion..

John C · ‎July 22, 2022

Hi HAM9 We can assure you that our engineers won't alter/edit any information within the account. If you'd like them to investigate the issue that you're experiencing then we'd be grateful if you can contact our support team and they'll be able to assist you further.

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Statement not producing for all applicable Customers & Totals differ between Statements and A/R Report