Bank connections

many paws · ‎February 15, 2022

Hi new here, I can’t get QB to connect to Monzo business.

It’s says all done at the bank, but when it’s goes bank to QB it says something stopped is connecting?

help!

John C · ‎February 16, 2022

Hi many paws Thanks for reaching out to us here on the Community. Are you attempting to connect the bank using the app on a mobile device or a browser/computer and is the error message you're receiving have a number/code?

many paws · ‎February 16, 2022

Hi yes I’m connecting on phone through bank app.

no error code just says contact for support with it

John C · ‎February 17, 2022

Hi many paws We'd be grateful if you can attempt to connect the account by logging into QuickBooks vis a browser on your mobile device or a computer.

many paws · ‎February 17, 2022

Hi I’ve just done that, on mobile using safari. But get the same message.

I really need to connect to the bank ASAP

John C · ‎February 18, 2022

Hi many paws When you used your mobile device were you using Wi-Fi?

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