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Everything you need to know about banking in QuickBooks Online - Discover more
Robinf47
Level 1
posted
‎January 26, 2023 04:39 PM
last updated ‎January 26, 2023 8:39 AM

I can't connect QB to my CAF online bank account.

We have followed the instruction to the letter to try and connect QB to our CAF Online bank account.  Error 103.

My ID, my password and unique word are all correct. I have tried this at least 6 times without success.

 

A colleague of mine who also has access to the same bank accounts has tried several time too with his ID, password, and unique word, again it comes up with the same message. 

 

Is there are glitch peculiar to CAF Online Bank?

 

Here is a screen dump of the error.

 

 
 

Capture.JPG

 

 

 

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John C
QuickBooks Team
QuickBooks Team
‎January 27, 2023 09:25 AM

I can't connect QB to my CAF online bank account.

Hi Robinf47 We're aware of the issue that you're experiencing and our engineers are working to resolve it however we don't have a time frame for when it'll be resolved. In the meantime you could either manually add transactions or upload them via a CSV file, please refer to the link that we've included.🙏🏻 https://quickbooks.intuit.com/learn-support/en-uk/bank-transactions/import-bank-transactions-using-e...

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