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Level 1

Intuit to stop connection to UK and EU banks

We have received a notification in our Quickbooks online account informing us that Intuit will stop account information services with some banks as of March 30 2020. 

Specifically, they refer to EU and UK banks connections, due to Payment Services regulations which date from 2017.

I would have expected that Intuit does a bigger effort to continue providing these services having specific product versions for the region (UK and France for example). I think losing this feature is a major step back for the user experience.

Quite disappointing.

 

 

12 REPLIES 12
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QuickBooks Team

Intuit to stop connection to UK and EU banks

Hello raulblaya,

 

 

Thanks for joining the QuickBooks Online Community. 

 

In line with the implementation of Open Banking and FCA guidelines, we are removing the standard connection to all banks as of March. For banks that have an open connection avaialble, a prompt will appear within QuickBooks to upgrade the existing feed to the new open connection. Some banks may not be supported or the connection could not be established in time for the regulatory deadline. Our teams have been working around the clock to ensure we could continue to enable bank connections. Unfortunately, owing to our legal obligation, we've had to make the decision to disable standard feed connections for banks that do not have an open feed. We have waited until the last possible moment to see if we could maintain a connection and minimise disruption to your business, and continue to work to deliver a new open bank feed for the banks we are currently no longer able to support, and will update users when this is available. 

 

 


 

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Level 1

Intuit to stop connection to UK and EU banks

Thanks Georgia, I have now found a bit more info on the web and saw the new communication in our QBO account about the possibility to upgrade to Open banking as a paid feature. 

One question though, I can see Santander is available but I am wondering if this is limited to Santander UK or would our Spanish Santander bank account also be successfully connected? We are a spanish company using the Quickbooks plus EU version

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QuickBooks Team

Intuit to stop connection to UK and EU banks

Thanks for looking into that and getting back to me raulblaya, the link provided in my previous post is an article that covers banks which can connect to our QuickBooks UK product, and refers to Santander UK accounts only. The EU QuickBooks account you are using is able to connect to the Santander UK open bank, but does not presently have an open bank connection to the Spanish Santander accounts - one way to check if we do support the connection to your specific account is to paste the URL of your bank into the search bar when selecting Banking > Add account.

 

 

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Level 1

Intuit to stop connection to UK and EU banks

I have not received a prompt in relation to my Lloyds account. What do I do after 31st march?

Highlighted
QuickBooks Team

Intuit to stop connection to UK and EU banks

Hello there, dc51.

 

I'm here to ensure you can connect your Lloyds account to Open Banking. This way, you'll be able to automatically download your recent transactions.

 

Lloyds Bank is one of the financial institution that's now available for Open Banking. Even if you haven't received a prompt to connect, you can manually perform it in the Banking menu. This will let you link your account before the month ends.

  1. Go to Banking menu.
  2. Select Add account.
  3. Search for Lloyds bank, then click Continue.
  4. Read through the terms and conditions, then click Agree.
  5. Follow the steps on your bank's internet banking page to authorise QuickBooks to connect to your bank account. 
  6. Select the bank accounts you want to connect, and which account they will link to.
  7. Click Connect.

 

Once done, your recent transactions will automatically be downloaded into your QuickBooks account. You can view them in the Banking menu's For Review tab.

 

After the download process, you can categorise them in your account. For the detailed steps, kindly visit this article: Match and categorise bank transactions in QuickBooks Online. It also contains information on how to exclude your personal and duplicate transactions.

 

Please let me know if you have other concerns. I'm just around to help.

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Level 2

Intuit to stop connection to UK and EU banks

Please help...I have contacted my Cooperative Bank account support and they inform me my account is available for open banking but you say it is not and have withdrawn my access to it. Why? 

They say that you are at fault and you must sort it out as the regulated third party who wants access. I give you my permission to access my account.

Please let me know when you will resolve this for me.

Thank you

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Level 1

Intuit to stop connection to UK and EU banks

It is extremely confusing I spent all day trying to connect to my bank in order to do the accounts. I was on live chats and forums mostly to muppets I was put through to a call back.

45 minutes later a person who could hardly even speak English called and when I asked the question do you know quickbooks he simply answered saying my name is Aswad and I'm from intuit after 5 questions I simply hung up. If you can get onto a different package do it now as QB is unworkable.

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QuickBooks Team

Intuit to stop connection to UK and EU banks

Hello John wood, 

 

Is there anything we can help you here on the Community to the issues you may be having, we are sorry to hear you have not had a good experience with our customer service, we strive to be the best and help our customers out the best we can to get their issues resolved. 

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Level 1

Intuit to stop connection to UK and EU banks

4 out of 5 of my accounts now do not automatically upload since opening banking.  Metro Bank not supported, Metro Savings Account not supported, HSBC Business Money Manager not supported, Paypal Fees no longer downloads, everything now needs to be done by CSV, very bad service on Quickbooks part!  Not happy.

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Level 2

Intuit to stop connection to UK and EU banks

I am also disappointed that the package I bought into is not working fully.

I am having to import CVS files regularly whilst the open banking issue QB has with Coop Bank is sorted.

I've been given no idea  of timescale AND no offer of a reduced fee from Intuit! This is really bad and will lose you heaps of customers. Tbh I am considering moving to another provider if it doesn't get sorted soon. The adverts make me laugh because you haven't freed up my time at all, you've made things very onerous. 

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QuickBooks Team

Intuit to stop connection to UK and EU banks

Hello KimDB, Appreciate your frustrations, Some banks may not be supported on Open Banking or the connection could not be established in time for the regulatory deadline, We're working to establish new Connections for Banks where the connection could not be established in time for the deadline. We don't have a time frame but are working around the clock to deliver a new Bank feeds, Customers will be notified once a connection is available. Thanks 

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Level 2

Intuit to stop connection to UK and EU banks

Hi Becky

I feel that we should not have to pay the full monthly fee whilst you are sorting this banking issue out.

My bank assure me they can do open banking so please get it sorted your end. I would also like to have a date for connection as this MUST NOT be allowed to go on and on.

Please pass this reply to those in charge. It is not acceptable to have this important element of your package not working.

Yours Deborah