How do I unfile a VAT return that hasn't been submitted to HMRC on QB Desktop 2020

I'm here to help unfile the VAT return in QuickBooks Desktop (QBDT), Saferem.

You'll want to delete the journal entry through the VAT Control account. This way you can start again with your return. 

Let me provide the steps:

1. Go to Lists, then Chart of Accounts.
2. Locate the VAT Control account and open to.
3. Find the journal entry for the return you've submitted and delete it.

To re-submit your VAT, check out this page for detailed steps: How to submit a VAT return to HMRC - MTD for QuickBooks Desktop.

Let me know if there's anything else you need about your return. I'm always right here anytime to help.

Thanks @MaryLandT , I'll give this a go and let you know how I get on.

Do you know what could be causing the body tag error in the first place? I have been filing online for years.

Thanks for getting back to me, Saferem.

The body tag error you are receiving is normally due to HMRC not expecting the filing type to be submitted. Can I please confirm the step by step process which you are using to submit to HMRC.

On the other hand, you'll need to make sure that you're filing details are the same as your schedule in your gateway account. This is to prevent from getting any error messages.

If they're the same, I'd suggest reaching out to our Customer Care Support. They can start a screen-sharing session and check this further. 

I'll keep this post while waiting for your response.

@MaryLandT 

I've managed to delete the previous attempt so thank you for that.

Trying to file again I go VAT - File VAT - File VAT MTD ( I may not have chose this option the last time as I am now getting a different message) Then I get the error message "Please check the VAT registration number and try login again."

I have checked the VAT number and it is correct - I am using no letters, just the VAT number. Like I said before, I have been filing VAT online with QBO for years and no details have changed.

Any idea what could be wrong or do I need to get in touch with Customer Care Support?

Thanks

Hello Saferem, 

Thanks for coming back to us, 

We would suggest that you go to the 'change login' or might say 'change user', this should be about the File VAT MTD button and then go through and reconnect MTD as if there is an update from HMRC this should update it so it works for you. 

Also it could be that your 18 month authorisation is up with HMRC, so we would suggest getting in contact with HMRC and making sure it is not inactive for you as this could be the reason why if your vat number is correct in Quickbooks. 

Hi @Ashleigh1 

Yes, this is what I did.

Thanks

Glad to hear your all sorted Saferem. 

Have a good day.