MTD showing an open return from earlier in the year but nothing else

Hi Dan202, thanks for joining the QB Community :)

Is the 'when do you need to start calculating your VAT from?' field set to the correct month in your tax settings (Taxes > Edit VAT > Edit settings), and is MTD turned on and connected successfully in QuickBooks? 

Hi Georgia,

Date is set correctly (although I have tried every month to be sure), and MTD is on. I'm guessing it connects ok as there are no errors showing.

Hi Dan202 We can see that you've marked as filed within QuickBooks the 01/11/2021 - 31/01/2022 period, hopefully this period is showing the same amount as what's been filed at HMRC, if not we advise that you contact our telephone support team to have the period unfiled so you can correct the amount, and therefore the beginning date of next period is defaulting to 01/02/2022. You will also have to mark the next period as filed within QuickBooks, 01/02/2022 - 30/04/2022, in accordance what has already been submitted to HMRC and ensure that the amounts are also correct. Once you've marked this period as filed this should then enable you to submit the next period that HMRC are expecting, 01/05/2022 - 31/07/2022, from QuickBooks.

Hi John,

Thanks for the reply.

I don't appear to be able to do anything with the open return (Feb 22), the message shows 

Update your VAT accounting periods

You have returns that need to match HMRC’s records. 

The periods are correct according to HMRC

Hi Dan202, can you ring the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any uk landline or mobile, so they can set up a screenshare with you and look into this issue more for you and get it all resolved so you can then submit the return you need to.