Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I keep getting the message
Stay connected to HMRC Reconnect with HMRC to carry on tracking your tax deadlines and submitting digital VAT returns.
Every time i connect and grant authority it does not work.
Solved! Go to Solution.
Hello Helen81,
Welcome to the Community page,
So to resolve this error, the MA-(Master Admin) of the account will need to go into the account and settings section>advanced and turn MTD off there and then re auth the connection and re connect it up this should then stop the message come keep coming up for you.
Hello Helen81,
Welcome to the Community page,
So to resolve this error, the MA-(Master Admin) of the account will need to go into the account and settings section>advanced and turn MTD off there and then re auth the connection and re connect it up this should then stop the message come keep coming up for you.
That has worked, thank you for your help
I am having the same problem suddenly. If I go to turn off the MTD and turn it on again will i need to use my gateway ID or does it just reconnect automatically
We appreciate you reaching out to the Community space, annmcdngh. Yes, you'll need to enter your gateway ID when reconnecting the Making Tax Digital (MTD) feature in QuickBooks Online (QBO).
Once your MTD connection expires or is unauthorised, the program will notify you that reauthorisation is needed. Please follow the prompts and log in using your HMRC credentials in the pop-up window.
However, if you didn't see a prompt, please follow the steps below to manually re-authorise your connection to HMRC.
When completed, you’ll see an MTD badge on your Taxes dashboard, confirming that MTD for VAT is enabled. I'll also include this article for more details about this process: Troubleshooting MTD (Making Tax Digital) issues in QuickBooks Online.
Finally, check out these resources to learn how to generate a detailed list of transactions for each box on your VAT return and adjust your VAT liability.
We're committed to solving your problems and making your VAT filing process as smooth as possible. Click the Reply button below if you need further assistance reconnecting with HMRC. The Community space is always here to help your business thrive.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.