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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
info2217
Level 1

a payment of £80 that I linked an invoice to split into 2 different payments of £40 both linked to the same invoice. Deleted the invoice but they are still linked?

So I received a payment of £80 which £40 is income and £40 is a mistake. I split this into two £40 payments using the split option and tried to link one payment to an outstanding invoice which came up with an error, would not let me link it. I then undone the split back to one payment, and tried to link the invoice of £40 to the one £80 payment. This linked two separate £40 payments to the exact same invoice which still showed as unpaid. I then deleted the invoice and the payments are still showing as linked on my transaction list and when I press to view the invoice I get an error message.

1 REPLY 1
JamaicaA
QuickBooks Team

a payment of £80 that I linked an invoice to split into 2 different payments of £40 both linked to the same invoice. Deleted the invoice but they are still linked?

Thanks for dropping by and elaborating on your concerns, info2217. I have some clarifications to provide regarding the duplicate payments associated with the deleted invoice.

 

The payment (£80) shows twice on the Bank transactions when applying to the Invoice (£40) because of the balance left (£40). That's why both transactions will show as linked to the same invoice.

 

Once you delete the Invoice, the payment on your Bank transactions should display the whole amount (£80). If not, please reload the page to reflect the changes.

 

Since the outstanding invoice is £40, the remaining amount (£40) will serve as a credit for your customer. You can use this for the next one. Picture this: the first half payment is for the initial invoice, and the second half payment is for the future invoice.

 

Here's a reference to learn how to void, edit, or delete settlements: Record invoice payments in QuickBooks.

 

Return to this post if you have other questions about managing invoices or customer overpayment. We'll be here, ready to help you.

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