I'd be glad to help open your account, @Gmt.
Usually, issues like this can be solved by using a different or private browser. Let's isolate this behavior using a private browser first to check if it'll work.
Here are the keys you need to press to switch to private browsing:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the private browser does not show the same behavior, you can continue doing your tasks in your QBSE account. Or, you can go back to your regular browser and clear your cache to get a clean slate for your browser.
However, if you still can't log in to your account even if you're using a different browser, It'd be best to reach out to our QBSE Chat Support for help. They can isolate this issue further using their extra tools.
I'm sure they can help open your account so that you can successfully send your invoices. If you need anything else or if you have other questions about your account, do let me know. I'll be here to help.
