Active apple subscription - only read-only access to my account, how do I restore full access?

Hello, toluajayi.

While waiting for Apple's response, I can help you restore the full access to your account. 

It's likely that a different login (an expired one) was used. Make sure you're using the correct and active subscription for QuickBooks Online. Here are a couple of things you can do: 

• Use the email address or user ID where the order numbers are sent when you log in.
• Make sure to type the log in credentials manually. The autofill feature in your iPad or desktop might be using a different login. 

You can also use the I forgot my user ID or Password link in the login page if you're having issues. If you need more details about this step ,you can check this article: Reset your password or recover your user ID for QuickBooks Online.

After successfully logging in to your active account, feel free to visit our help content for tutorials. They have a variety guides and important details to assist you in managing your business in QuickBooks. 

I'd be glad to help you with anything else if you have other questions. Just add your reply here and I'll get right into it. 

I am currently having this exact same problem, and I have been on the phone for almost 6 hours between QuickBooks and Apple and NOBODY seems to be able to tell me how to fix this. I have done everything that was listed in jamespaul response as well as the “is my subscription active” and nothing is allowing me access to my account. I’m at my wits end, someone please help

Hello @Stressedout,

I can see that you've been through a lot of things to access your account. I appreciate the time and effort you exhaust.

Since you've tried the following recommendation shared by my colleague jamespaul , I'd still suggest contacting our support team. This way, you can follow up on your case. Your concern needs to be checked securely by pulling up your account using the right tools. And, we can only do that in the phone call. 

Doing this helps us to figure out the main cause of why it's happening. Once they get it, you'll receive the correct procedure on how to handle and fix this matter, so you'll have access to your account.

Still, you can check this article for more details about recovering your account in QuickBooks: Reset your password or recover your user ID for QuickBooks Online.

Please post again if you have other concerns or anything related to QuickBooks. The Community is here to assist.