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conwaypa15
Oct 22, 2019 1:18 PM UTC
Question

add accountant option in settings

hi

I have been advised that I can add an accountant from the settings / profile drop down menu - it doesn't appear - is that because I haven't got the correct account subscription?

 

14 replies

payment after leaving
Level 10
Oct 22, 2019 1:35 PM UTC

Hi conwaypa15

 

Did you purchase the product through a 3rd party such as iTunes or Google Play?

Jack barker
Nov 27, 2019 8:57 PM UTC

Yes I did 

conwaypa15Author
Oct 22, 2019 1:38 PM UTC

yes 

does that mean it is different? and I cannot add an accountant 

should I cancel and subscribe via website?

conwaypa15Author
Oct 22, 2019 1:44 PM UTC

iTunes subscribed 

payment after leaving
Level 10
Oct 22, 2019 2:00 PM UTC

Hi conwaypa15

 

As you have subscribed to the product via iTunes you do not have the option to add an accountant. You could cancel the subscription and once the pending cancellation period has expired, as you pay a month in advance, contact us and we can migrate the billing to Intuit/QuickBooks and you will then have to option to invite an accountant, you will not loose any data that you have already added to the account.

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