add accountant option in settings

Hi conwaypa15

Did you purchase the product through a 3rd party such as iTunes or Google Play?

yes 

does that mean it is different? and I cannot add an accountant 

should I cancel and subscribe via website?

iTunes subscribed 

Hi conwaypa15

As you have subscribed to the product via iTunes you do not have the option to add an accountant. You could cancel the subscription and once the pending cancellation period has expired, as you pay a month in advance, contact us and we can migrate the billing to Intuit/QuickBooks and you will then have to option to invite an accountant, you will not loose any data that you have already added to the account.

Yes I did 

Hi, i also do not have the option to add an accountant and i am using the official website through intuit with a self employed account, any help would be great as i am desperate to get my accountant on board.

Hello JoshDyton,

Does your subscription appear on your online bank statement as billed through Intuit, or another third-party provider such as Apple or Android? 

Thanks

Sorry for the late response.

Okay its quite strange, I can't find anything on my bank statement about quick books or even money coming out for it, but when i check my quick books account online my card that is set up to that account is correct and i'm able to use the service?

I set my brother up the same way through the Intuit website and his shows on his statement as "QUICKBOOKSONLINE"

Hello JoshDyton,

Could you check your subscriptions within your app store so we can clarify that its not been purchased through an app?

^Thanks ^Becky

Hi Becky,

Yes you're right, the subscription is here in my google play app store.

Best Regards

Josh

Do i have to delete my account and set it up through the site? also will i have to input all my transactions again if i do ?

It's good to have you have back, fighttobreathe.

Yes, you may cancel your subscription using Google Play. Once the account is canceled, you can re-subscribe into the Intuit billing using the same account by logging in to your account via a browser.

On the other hand, you also need not to input all the transactions because the data will automatically be restored once you re-subscribe into the Intuit billing.

If you need further assistance with checking your account, you can contact our QBSE support. You can check it here: Contact QuickBooks Self-Employed Support.

I'd also recommend visiting our Community Help page for tips and articles that can help you in your future tasks in QBSE.

I'll always be here if you have any other concerns.

Has this been sorted yet? I have exactly the same issue when trying to give my accountant access. I can’t believe that this hasn’t been addressed. Most people these days will sign up through a phone or tablet. It’s how the app is designed to work! I am worried that I will lose all of my data if I cancel my subscription. 
thanks. 

Hello @HB34, I appreciate you reaching out here in the Community. Here’s what I can do to help you.

I suggest that you send feedback to our app developers.

To send a feedback, here’s how:

1. Select the Gear icon at the top, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

Please feel free to add a comment on this thread if you have any additional questions or other concerns. Keep safe!