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We sincerely acknowledge the inconvenience you've encountered with our support email submission process and the persistent display of your outdated address on invoices, even after you updated it, Alison. We greatly appreciate you bringing this to our attention through this channel. I'll provide some information about this matter and direct you to the appropriate support team for further assistance.
I have checked our resources and found an ongoing investigation regarding the issue of being unable to change the address on invoices (INV-113837). Rest assured that our engineers are working to resolve this issue as quickly as possible.
If you haven't, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. Following this, ensure accurate communication or notifications about the course of this investigation. Here's how:
- Click the Help button.
- Select the Search tab and key in your concern, or directly input the INV-113837.
- Click Contact Us.
- Choose how to connect with us.
- Callback- we'll save your spot in line and call you back
- Chat- Start a conversation.
To connect with our support team and view their current hours of operation, check out this article: QuickBooks Support.
Additionally, I'll share this article to help you organize your income and expenses: Categorise transactions in QuickBooks Self-Employed.
Your patience during this process is genuinely appreciated as we work towards resolving this matter, Alison. If you have any additional questions or need further assistance changing your email address in QBO, please don't hesitate to reach out. Our team is committed to providing you with the support you need throughout this process.
