Allocate credit card transaction(money into the bank) with a refund amongst the multiple payments!

Hello there, @Paul Trebilcock.

If this is a total amount deducted to a refund, we can join it when you deposit. Also, enter a negative amount to deduct the deposit.

You can also create a credit memo first. Here's how:

1. Go to the +New button, and then select the Credit Memo.
2. Choose the customer name from the drop-down arrow.
3. Enter the Credit Memo Date.
4. Fill in the necessary information.
5. Click Save and close.

I've also added this article about recording customer refund in QBO: Record a customer refund.

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

I also have the same problem, 1 invoice is £492.00 and the refund was -£250.00 I received £242.00 into my account via card terminal.  I've already done a refund receipt to our customer, if I do a credit memo will this double up the refund/credit.  The refund was paid back via card terminal.

Thanks 

Janice

Hi Janice,

Thanks for joining this thread - can we check first if the refund returned to a bank account or credit card account? 

Hi Georgia,

It was returned from our bank account to the customers card (Not sure if it was a credit card).

Thanks

Hello Janice,To get a clearer picture the original transaction you mentioned was an invoice not a sales receipt is that correct?If so we would suggest not to use a refund receipt.if it was a sales receipt and you have done the refund receipt for part of the balance, is it that the transaction shows in your bank although you never received part of it you want to account for and therefore not use the refund receipt?