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Balufab
Level 1
posted
‎October 20, 2022 04:51 PM
last updated ‎October 20, 2022 8:51 AM

Amex Intergration and Cashflow.

Hi 

 

I've heard good things about quick books, but my experience so far is that it seems a little slow, buggy and I'm struggling to trust it. Do problems get fixed quickly or should just move on now before investing too much more time on the software?  

 

I phoned customer support for 2 hours yesterday and it was unclear if the cash flow forecast takes into account pay role, surely this is a key cash issue for companies.  Also, the add transaction doesn't work??

 

Cash flow planner

Thanks for raising "QBO UK - Cash Flow planner getting a blank page when attempting to add or edit a transaction".

We have raised this to our engineering team and will keep you updated on our progress every week by email.

 

American Express (AMEX) customers

AMEX users are currently experiencing issues with connecting a new card to the bankfeed. We are aware of this and are working to resolve it.


Kind Regards,
The Customer Success Team

 

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Rea_M
Moderator
Moderator
‎October 20, 2022 07:01 PM

Amex Intergration and Cashflow.

Welcome to the Community, @Balufab.

 

Let me share an update about the Cash Flow Planner and AmEx integration investigations in QuickBooks Online (QBO).

 

For the time being, based on our records, the investigation of the Cash Flow Planner and AmEx integration in QBO is still open and in progress.

 

Since you've phoned our Customer Support team, your account is already added to the list of affected users. This ensures you're in the loop about the investigations' status and fixes. 

 

Once everything is all set, you may also want to check out these articles as your reference to get more details about the Cash Flow planner and guide you in doing and fixing reconciliation in QBO: 

 

 

We appreciate your patience regarding this matter. Let me know if you have other banking concerns or questions about the Cash Flow feature in QBO. I'm always here to help. Take care, and I wish you continued success, @Balufab.

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