Anyone out there on a Mac that has issues logging in or gets kicked off due to Privacy Error? Someone said QBO has a MAC authentication issue they're not dealing with

Hello there, Susan. I'm here to provide some troubleshooting steps to access your QuickBooks Online (QBO) seamlessly.

If you're using your Mac's browser to access your QBO account, please know that it uses your browser’s cache and cookies to run faster. However, they can block web pages from loading. Though it's not a known issue, clearing your cache and cookies is the best way to get a clean slate for your browser and sign in to QBO. Otherwise, using other supported browsers can be a good alternative too.

If you can't access the page, navigate to the QuickBooks homepage and select Sign in. Then, click Login under QuickBooks Online.

Furthermore, proceed to solutions 4-6 of this article if you still can’t sign in: Fix common sign-in errors in QuickBooks Online.

Also, if the issue persists after performing the troubleshooting steps above, I suggest utilizing another device to access your QBO account.

However, if this isn't the case, can you please provide a specific error message or screenshot when you get kicked off?

Once you can flawlessly sign in to your QBO account, you can visit these resources to learn more about personalising your account for whatever you need to change:

• Edit company settings in QuickBooks Online
• Navigate QuickBooks Online: Menus, Transactions & Set Up

Please feel free to get back to me here with any additional questions. I always have your back. Thanks for dropping in, and stay safe!

So you completely ignored the part where I said it wasn't the browser's?
The problem is known to qbo engineers, they have fixed the issue for someone in the QBO US communiity - now you need to fix it for everyone.  I use QBO Canada QBO USA and QBO UK
they are all having the same issues and it's NOT MY BROWSER - It's QBO's inability to authenticate Mac computers - you need to fix that.

I appreciate you following up with us, Canadian Susan. I'm stepping into the thread to share further troubleshooting instructions so you don't get kicked off each time you open QuickBooks.

This behavior can be caused by issues on your computer itself or how QuickBooks interacts with your system. If you had QuickBooks Online (QBO) Mac app installed on your device, you may uninstall the application to narrow down the result. Then, download and install the new QuickBooks app for Mac again.

If you're getting the same response, I recommend contacting support  for further assistance. A live representative can look into your account securely and investigate this further.

To contact:

1. Open this link: https://quickbooks.intuit.com/learn-support/en-uk/contact.
2. Set your product, then edition.
3. Enter a short description of your concern, then Continue.
4. Choose a way to connect with support.

For now, you may log in to your account through any supported browser to finish your business tasks. Here are the following:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

You can also find out what computer and browser you need for the best experience when using QuickBooks from this article: System Requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

If you have follow-up questions while signing in and working with QuickBooks, let me know by leaving a comment below. I'm just a few clicks away to help. Have a good one!

So you are all bots? That is the conclusion I have come to.  You keep responding the same way - clear cache, incognito window etc - even when I have told you that's been done.

It appears now you're telling me I should get a new computer - not going to happen bot.

I know what the problem is, but it would require a human being to process the information.
here is a screenshot of the problem - now please send it to the engineers so they can aurthenticate Mac computers

I can see that you did everything you could to fix this error, Canadian Susan.

We appreciate you for performing the recommended troubleshooting steps and providing us with a screenshot to better isolate the issue. Since none of them works on your end, it could be the security of your device can prevent QuickBooks Online (QBO) from working. You can make an exception for QBO when you add it to your browser as a trusted site. Here’s how:

1. Find out how to add trusted sites to your browser.
2. Add these links to your browser’s trusted sites (https://qbo.intuit.com or https://quickbooks.intuit.com/uk/).
3. Restart your browser.
4. Sign in to your QuickBooks Online account.

Then, clear the current state and issues in the background of your device, and do a quick restart. Let me show you how:

1. Turn off your computer and your internet modem. If you use a wireless router or server, unplug it.
2. Wait for 30 seconds, then turn on your modem. After another 30 seconds, plug in your router or server.
3. Turn on your computer.
4. Sign in to your QuickBooks Online account.

If the problem persists, I'd suggest contacting the support team. They'll pull up your account in a secure environment and help you with this one. Here's how:

1. Click Help (?) on the top menu. 
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. In Search, select Contact Us to connect with a live support agent.
4. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Ask the community to get help from businesses like yours.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Let me know how it goes by replying to this thread or posting again in the Community. Solving your issue is our goal. Take care always, and have a good one!