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dullawayandrye
Level 1

App not opening Everytime on iPhone 11. It’s getting quite annoying now waiting and then having to close and reopen. Can this be looked into

App not opening Everytime on iPhone 11. It’s getting quite annoying now waiting and then having to close and reopen. Can this be looked into

1 REPLY 1
Ivan_G
QuickBooks Team

App not opening Everytime on iPhone 11. It’s getting quite annoying now waiting and then having to close and reopen. Can this be looked into

I acknowledge the significance of accessing your QuickBooks (QB) company through the QB Online app, as it provides flexibility in managing your business, dullawa. I'm here to ensure you can open it seamlessly.

 

To begin with, please ensure you have a stable internet connection. Then, the QBO app should be in the latest version. You can double-check any available update on the app by going to your device's App Store:

 

  1. Go to the App Store.
  2. Select the Profile icon at the upper-right corner of your screen.
  3. Navigate to Available Updates and Updated Recently.
  4. Tap the Update option for the QBO app.

 

However, if you have strong internet access and your application is up to date, let's refresh the app's data to narrow down the result.

 

Here's how:

 

  1. Go to your device's Settings.
  2. Select General, then iPhone Storage.
  3. Choose the QBO app from the list.
  4. Tap Offload App.

 

If the issue persists, I recommend uninstalling and reinstalling the QBO app. You can also consider accessing your QuickBooks company using your device's browser as an alternative.

 

I've also attached this article that supplies details of what QBO features are available in the mobile app version that varies by operating system: Compare mobile app features.

 

If you have more questions about opening or accessing your QBO app, kindly click the Reply button. We're available 24/7 to assist.

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