Hi, Danielle. Could you let me know if you’re seeing a specific error message or having a particular issue with the app, like crashing, freezing, or not loading? Sharing more details will help us pinpoint the cause and give you a solution that works.
In the meantime, start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks. Follow these steps:
For iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
- This will free up the storage without deleting your app's documents and data.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
If the suggested steps don't change anything, you can reach out to our Live Customer Support team:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
If you have any other questions, feel free to return to this thread. We'll stay in the loop to assist you.
