Avoid phishing scams and fake QuickBooks support

It's come to our attention that lately there has been an increase in phishing scams and fake support attempts targeting QuickBooks customers. These scams are designed to look convincing and often claim to be from QuickBooks or Intuit, but they’re not. We want to help you stay safe and know exactly how to spot and avoid these scams.

Common scams to watch out for:

Scammers may contact you by email, phone, text message, or social media, pretending to be QuickBooks Support. Common tactics include:

• Claiming there’s an urgent issue with your account or subscription
• Asking you to call a phone number to “fix” a problem
  Requesting login details, one-time passcodes, or banking information
• Asking you to download software or grant remote access to your computer

If something feels rushed, threatening, or “too urgent” — pause and double-check.

How to spot fake emails and messages

Here are a few important things to remember:

• We’ll never ask for your personal info in an email.
• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we send you in an email will always be for an intuit.com address.
• We won’t send you emails asking you to install software or download attachments unexpectedly

If you’re unsure, don’t click links or open attachments.

Avoid fake customer support

Fake support scams often promise to fix a problem quickly but their real goal is to access your money or data.

True members of the QuickBooks Support team will have both a badge that reads "EMPL" as well as the label "QuickBooks Team" by their username. Posts from the site admin will say "ADMIN" and "Moderator".

If you come across any posts or users on this discussion board that you suspect to be scammers, you can report them by selecting the three dots immediately to the right of the post, then selecting "Report Inappropriate Content" from the dropdown menu. Reporting helps protect the whole community.

What you can do to protect yourself

• Use a strong, unique password for your QuickBooks account
• Keep your browser, operating system, and antivirus software up to date
• Never share one-time passcodes or login details
• Don’t respond to unexpected messages asking for financial information

If you’re ever unsure whether something is legitimate, it’s always best to contact QuickBooks Support directly through official channels rather than responding to unexpected messages.