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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
info2324
New Member

bank accounts appear as linked and connected however bank transactions haven't pulled through since beginning of December. why is that?

 
1 REPLY 1
ShyMae
QuickBooks Team

bank accounts appear as linked and connected however bank transactions haven't pulled through since beginning of December. why is that?

Hi there, info2324. I appreciate your confirmation that the bank accounts are connected. Let's explore why the transactions haven't pulled in.

 

Before anything else, can you please provide the name of your bank? This additional information will help us check if there are any known issues affecting the connection.

 

Please know that QuickBooks relies solely on the information provided by your financial institution. Let's start with a manual update to refresh and sync your bank data.

 

Here's how:

 

  1. Hover over to My Apps, then Accounting.
  2. Select Bank Transactions, then hit Update.

 

Afterward, I recommend checking your banking tabs to confirm if the transactions have synced successfully.

 

If the issue persists, please log in to your financial institution's website to verify that everything is functioning well on their end. Banks occasionally undergo maintenance or face server issues, which can disrupt the connection needed to sync data with QuickBooks.

 

If you need immediate access to your bank transactions, you can manually upload them into QuickBooks.

 

This thread will remain open for further queries. We're still here to help. 

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