Bank balance and QuickBooks now don’t balance.

Hi Dickens

Have you recorded the VAT payment twice, in the VAT centre and manually or added it in from the banking screen.

Thank you for your reply.  I didn't realise in the first instance that when I had marked as paid the VAT account in Quickbooks that I hadn't noticed the account payment details at the top of the payment page. I should have selected current account and not Credit Card account (set as a default). After fixing this issue I discovered the mis-matched Bank & Quickbooks Balance.  I spoke to a Quickbooks advisor who, with the help of "Glanceguest", the advisor selected 'undo" via the chart of accounts. Then he was able to Match my payment entry of VAT.  As a result the correct Bank & Quickbooks balance was established. Thought this may help another Quickbooks Online user.

Thanks for the detailed reply Dickens! Happy to hear you were able to resolve this with one of our advisors - this is something I have come across when reconciling with other customers myself, so an easy mistake to make, and hopefully this post will help guide others with how to correct this :)