Hi TheTrainingBrokersLtd

We have enclosed all the known troubleshooting steps.

*Error 179 means the banks website has rejected the login attempt, because the customer is already logged on elsewhere.*

This can be due to the customer using the banks app and not closing it correctly, it could also be due to the fact it takes around 15 minutes from the point of logging out for most bank servers to update and acknowledge the logout request.

*Make sure you are completing all of the below steps, multiple times if needed, to resolve the problem.*
• Make sure you have logged out of your bank website / app for more than 15 minutes.
• Make sure you have cleared cache and cookies and tested in incognito mode too.
• Failing an incognito window, make sure you have tested multiple browsers.
• Make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
• Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
• Make sure that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
• Confirm you have only connected the account to one QBO account.

If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation.

If after all of the above you still receive a 179 error you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.

Natwest appears completely incompatible with quickbooks at the moment

no amount of cut and paste nonsense will sort it

everytime quickbooks tries to update i get an annoying text message for the bank with a code.

i actually got a code sent at 5am when i was asleep.

Natwest hasnt updated in weeks.

Hello, @There must be something better.

I appreciate your time for joining the thread. I know exactly how you feel about being disturbed while you're resting. 

At the moment, we received reports about Natwest bank connectivity issues. Our banking engineers are now working for its fix. In the meantime, I'd suggest you follow my colleague @RoseMarjorie's suggestions to upload transactions manually to QuickBooks. 

You can also contact us. Our Customer Care team can add you to our list of affected users. That way, you will receive updates about its status through email. 

Feel free to message us again if you need help with anything else. We're always here to assist. 

At the moment, we received reports about Natwest bank connectivity issues. Our banking engineers are now working for its fix. In the meantime, I'd suggest you follow my colleague @RoseMarjorie's suggestions to upload transactions manually to QuickBooks. 

I Also have to upload my transactions manually with Paypal!!!  because my paypal has $  and £

I wish the quickbooks error messages actually indicated what the problems were.  the quickbooks error messages are mostly "made up rubbish" like "paypal.com is down right now"  and "please try again in an hour"

rather than a more honest message:

"sorry quickbooks didnt think to include functionality to add PayPal with £ and $ ....(not mentioned in the promotional video). and quickbooks cant be bothered to explain this in the error message"

would be  a more honest message.  would have saved me trying again and again every 2 hours....

I surprised at how rubbish quickbooks is

I guess you market to accountant firms rather than individuals. 

quickbooks totally wastes hours of my time most days

0/10

Natwest

Hello Carol5

If  you are getting the 179 error when trying to connect to Natwest they have strong security policy on active log ins.Though you may not currently be signed into the website if it was not signed out of properly last time you were in it can say you are still connected and block and block a third party from connecting.If you can go through the following making sure it has been over 15 minutes since you were last signed into online banking.

•  Clear the cache and cookies and try and connect
• Try in a private or incognito window or  try in another browser and see if you get the same message.
• If you are logging in through your phone make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
• Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
• Also check that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
• Confirm you have only connected the account to one QBO account.

If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation

Contact  Natwest bank and ask them to log you out of all active sessions with third parties.

Lastly if all that does not work if you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.

Emma

Same issue here.  Brings in the bank balances but not the transactions.

It is disappointing to see that I first raised this error in February 2018 and yet the same issue exists.  As a result the client moved to Xero.  There are no such issues with Xero so it is difficult to accept that this is somehow a Natwest security issue.

It looks like another client is going to Xero.

I thought i would just come back to see if this issue has really been fixed.  looks like it hasnt.

The issue was Updated in February, meaning it was open even before that.  

By your own account:

"

I've checked our investigation list, and I found out that we had an investigation case about the error code 179  when connecting Natwest account with QBO. However, this issue has already been resolved. 

"

Well, actually you got that wrong too.  Looks like someone just claimed that the issue passed when it actually didn't, or you didn't actually fix the issue.

listen, its not hard to reproduce and shouldn't be hard to fix. You have thousands of people working there. at least a 100 of them should be developers and you have had 9 MONTHS and counting to fix one issue.... and still haven't.

You don't get it.  We shouldn't have to clear our cache, or go incognito, or whatever you keep telling us to try  - the point is most of us are smart people and know when software is not working properly. your software should work... and if it doesnt, there should be mechanisms to bypass that propcess.  Didn't anyone come up with that idea when you were designing it?

I will still say, the Freeagent provided by Natwest works....everytime.... using the same details i put in QB.  How can they manage to do it, and you cant?  Its the same login.  Natwest must be providing the same method for you to get their database as they do to Freeagent, or Xero or any one of the other competitors you have.

No, .   You do it on my behalf.

No i will not contact customer support,  nor will I try this  or try that.   Its broken. Admit it and  just fix the bloody thing. Oh  and don't claim its fixed until it really is.

You have had over 9 months to fix this, do it once and do it right.

i haven't even got to the actual use of the product properly.   Remind me how much we are paying for this again?

It's stopped working again. Last access on the 19th for me and no amount of pi55ing about will make it connect. I understand Nat West did some upgrade work last week. Perhaps QB could actually work with the Bank rather than being caught out by Christmas every time they make a change??

Quickbooks via Nat West is not fit for purpose and you should be compensating everyone whose paying to use this service (or lack of one). If it wasn't for my accountants insistence on using QB, you would have been binned months ago...

Hi A1tony

Are you using the NatWest app on a mobile device?

Yes I do. 

I have checked and re checked that its is physically logged out as well. 

I've done all of the suggestions on here, some more than once...

I should add that I have also gone into the Website route and checked everything there. No banners etc. Deleted cookies and cache, also used 2 different browsers..

Hi A1tony

Have you de-activated the background app refresh? If you haven't, de-activate it and wait approx 30 mins and attempt to update/connect the account again.

Okay, will try that...

That hasn't worked (not that I expected it to...). I now get a 179 message followed by a second error ,"An error occurred downloading your latest bank transactions. Please try again in a few minutes."...

So, back to you at Quickbooks to fix it...

Hi A1tony,

We appreciate you trying that. Is this a joint account or are you the singular user for the online banking?

There are two of us with access to it. We are both logged out and everything I have tried is replicated on their account access. They also have a different set of login details

Hi there, @A1tony. 

I can feel the urgency to connect with Natwest bank. I appreciate you for trying the steps provided by my peers. 

Just like you, we expect it resolves the issue. Since it didn't, I can only suggest you contact our Customer Care team. They can pull up your information and help you check the connections between your QuickBooks company and your financial institution. They can also re-open the case to investigate the issue if it still can't be fixed. 

Here's how you can contact our Customer Care team:

1. In to your QuickBooks Online company, click the Help (?) at the upper right corner.
2. Choose Contact US at the bottom.
3. Enter brief detail of your concern in the field. 
4. Click Continue.
5. Hit the Get a callback button, then enter your contact information in the field.
6. Click Call me.

Our Customer Care will contact you at the time convenient to you. 

Let us know how the call goes, @A1tony. Know that we're always here to help in any way we can. 

As if by magic and having changed nothing at all, today it's logged in and working. This is the problem of course in that it's an unreliable connection between the two, so tomorrow it may not be working again...

Hello

Good to hear it is now working for you.The bank will do a fresh banking aggregation overnight that kicks out anything it sees as an active log in. We understand what you are saying we can only advise as a third party if the bank rejects our connection due to it showing as already been connected else where it is because of the strength of Natwest online banking security that this issue is coming up.

Emma

this whole thread is like:

"and endless loop of low paid, out sourced, cut and paste"

i wonder what is the hourly rate of the cut and pasters....

Its actually quicker to work out my finances on a post it note than try to get quickbooks to sync.

I really only use the most basic features of quickbooks (like see my transactions).  and it doesn't work.  my accountant gave me it,  i would never buy this program.

=========Natwest ==============

Something isn't working

Just signed up to QuickBooks and getting exactly the same with RBS.

Have spent most of the day on line with support

No mobile app

Only 1 user who is logged out

Tried Ingognito

Tried different browser and different PC

Nothing works - I dont see a future using QB!

Hello IainJ,

I know how it feels when you've used up too much time waiting. I can send feedback to our managers regarding your recent experience with our phone support.

Currently, we have an open ticket about this error. Rest assured someone from our workforce team will send updates about this.

Meanwhile, you can upload bank transactions into QuickBooks as a workaround. Please use this handy article for the detailed steps: Manually upload transactions into QuickBooks Online. 

I've also added our page about banking for some helpful articles for your future tasks.

Reach out to me anytime if you have other questions.

This is ridiculous, it looks like it has been ongoing for a long time. You say a ticket is open but your support either don't know about it or wont acknowledge it, so you waste the customers time in trying to resolve something that you cant resolve!

Telling me to upload transactions for all my accounts is a big waste of my time.

Time to start looking for an alternative product.