Hi, @paul272. It’s helpful to know that the Starling app shows the consent is active, which confirms that the legal link is fine. This suggests a syncing error where the digital token isn't passing correctly to QuickBooks.
While Open Banking consent usually lasts for 90 days, a drop after only a few hours usually indicates a browser session conflict or an authentication loop.
To help me pinpoint the fix, what specific error message or code (such as 377 or 185) are you seeing when it lapses?
To verify if it's a browser-related issue, open QuickBooks in an incognito/private window. If it stays connected there, you need to clear your browser's cache to remove the expired session token.
You can also log in to your bank's website directly to check for any maintenance or if they have a pop-up about a new security protocol or a site update that usually breaks the connection to QuickBooks temporarily. If it's confirmed that there's no maintenance, follow these steps to reconfirm your bank feed connection in QuickBooks. Once re-established, the connection should remain stable for the full 90 days.
If it lapses again, please reach back out.
