Can anyone please help? My mileage hasn't been tracking for nearly 2 weeks. I have tried everything, all permissions are on but nothing is working. Any ideas?

Hello and welcome to the Community, jonnybegley-live. We'd like to make sure that you're able to get back to automatically tracking your mileage in QuickBooks. 

We've put together a troubleshooting guide with steps on how to fix mileage tracking issues in the QuickBooks mobile app. 

If you continue to notice missing or inaccurate trips after checking these steps, please post below with the device type you're using (iOS or Android) and we'll pick this back up with you. 

Hi, I checked all of the above and it's still not working. I noticed the last update was on September 27th which is when it stopped working. Wondering if this might be part of the issue?

Also my phone is using android 13 os

Hi jonnybegley-live We'd be grateful if you can try clearing the data from your app: 

1. Close and restart the app.
2. Clear app data. To do this:
3. Open your device Settings.
4. select Apps (varies by device).
5. Choose QuickBooks app from the list, then select Storage.
6. Select clear data.

If the above doesn't resolve the issue we'd be grateful if you can uninstall and re-install the app.

Hi John, I did all the above, didn't work. I've uninstalled and reinstalled the app and it still won't track any miles, despite it saying that auto-tracking is on.

I really don't know what to do 

I am also having the same issue, and the 27th September is when mine also stopped tracking! It will not even allow me to start/stop tracking myself!

Sorry to hear this mate but I'm kinda glad it's not just me. Gotta be something to do the update on September 27th. Just wondering what phone you have? Maybe that's the issue. I've got a Motorola 

I have an OPPO, like you running Android 13. Tried all their suggestions and nothing!

This isn't the experience we want either of you to feel, @StevieL and Jonny. Let me route you to the appropriate support for additional guidance.

Since you have already performed the steps provided by my colleague, I recommend contacting our Customer Support team to investigate your account.

Here's how:

1. On your company file, go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can manually track or record your trips by following these steps:

1. Sign in to your QBO account.
2. Go to Expenses, then Mileage. 
   Note: If you can't see this option, you might be adding a trip for the first time. In that case, select Add a trip manually.
3. Add the Trip date, Start point, End point, Distance, and Business purpose.
4. Choose the vehicle you used.
5. Once done, select Save.

Additionally, if you're having trouble tracking your work trips on your Apple or Android device, you can refer to this article: Fix mileage tracking issues in the QuickBooks mobile app.

I'd be glad to help if you need further assistance tracking your mileage in QBO. Have a good one. 

Can't even access the help page, this is what I get. 

Hi StevieL Thanks for trying the suggested steps to resolve the issue. We're aware of the issue you're experiencing and our engineers are working towards resolving it. We've created a case in relation to this contact and have emailed you asking you to confirm certain information. Once we receive this information from you we can add the case/your details to the investigation and you'll then be notified by email if there are any updates or when the issue is resolved.

Hi I tried what you said but I just keep getting sent back to ask the community again. Haven't had the option of tapping 'talk with us' or 'request callback'

I appreciate your effort in trying the steps provided by my colleague to reach our Customer Care team, Jonny. Allow me to chime in and provide you updated steps to reach one of our experts.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the (?) Help.
3. Use the search field to enter your inquiry and search for Help articles.
4. Select Contact Us, then select a topic to connect with the right expert.

If you're on the Plus, Essentials, or Simple Start plans, our support hours are Monday through Friday from 6 AM to 6 PM PT. For Advanced subscription users, support is available Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT.

For future reference, read through this article to help you learn about tracking and managing time in QuickBooks.

Let me know how it goes after attempting the troubleshooting steps in the article. I want to ensure that this time tracking user issue is resolved, and I'll be right here if you need further help.

Mine also stopped on 7th October....done all the trouble solving problems, all settings are correct it just suddenly stopped??

Hi Jess68 Thanks for reaching out to us here on the Community. We're aware of the issue you're experiencing and our engineers are working towards resolving it, we apologise for any inconvenience that this maybe causing you. We've created a case in relation to this contact and have emailed you asking you to confirm certain information. Once we receive this information from you we can add the case/your details to the investigation and you'll then be notified by email if there are any updates or when the issue is resolved.