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surreybespokecle
Level 1

Can I get help connecting my bank account? Why is there no UK support?

 
3 REPLIES 3
JenoP
QuickBooks Team

Can I get help connecting my bank account? Why is there no UK support?

We're here to help you connect your bank, surreybespokecle.

 

Follow these steps on how you can do it in QBO: 

 

  1. Go to Banking menu, then proceed to the Banking tab.
  2. Click Connect or select Add account if you've previously added an account before.
  3. Enter the URL or the name of the bank.
  4. Click the correct account, then enter your login credentials.
  5. Follow the succeeding prompts to complete the process. 

Let me share these banking-related support articles for more details:

 

 

Our phone support for QuickBooks UK is also open in between Monday to Friday, from 8 AM to 7 PM (GMT). We also have a dedicated Chat Support Team that's open 24/7. Here's how to reach out to them:

 

  1. Go to the Help menu and click Contact Us.
  2. Let them know that you're having a banking connection issue, then click Let's talk.
  3. Click Start a chat.

The Community is open all the time to help and guide you always. Thanks!

John46
Level 1

Can I get help connecting my bank account? Why is there no UK support?

I also cannot get any UK support. No callback, no chat.

 

Still unable to upload credit card transactions and no live credit card feed.

 

Given how much we pay for this software, the help available is currently very poor.

Ashleigh1
QuickBooks Team

Can I get help connecting my bank account? Why is there no UK support?

Hello John46, 

 

We would like to help you with the issue you are currently experiencing. 

 

Can we ask what happens when you try to upload any credit card transactions? Do you get any error codes or messages show up? 

 

What is the bank called that this credit card is for?

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