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linusfenton
Level 1

Can't access mobile app

I used to be able access the mobile app but now when I log in on my mobile it comes up with a message saying "Looks like your account doesn't include access to the QuickBooks Online mobile app." Any ideas how to solve this?

Solved
Best answer March 12, 2020

Accepted Solutions
Beanie2
Level 1

Can't access mobile app

Just in case anyone else has this issue ( I did! ) there is more than one app depending on the type of account you have. I was trying to use the accountant app when I needed the self employed app

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2 REPLIES 2
TaliaI
QuickBooks Team

Can't access mobile app


Hello linusfelton,

 

Welcome to the Community - thank you for your question!

 

Could you please uninstall/reinstall the app to ensure you have the most up to date version? Once you have done this, please try to login again and let us know if you get the same message.

 

Thanks,

 

Talia

Beanie2
Level 1

Can't access mobile app

Just in case anyone else has this issue ( I did! ) there is more than one app depending on the type of account you have. I was trying to use the accountant app when I needed the self employed app

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