Can’t save bank account connection

To help you effectively, could you please describe what happens when you click the Save button? Do you see a specific error message? Knowing these details will help us identify the cause and provide the right solution.

In the meantime, please check if your bank is undergoing maintenance or experiencing outages that might prevent the connection to QuickBooks.

I also suggest troubleshooting the app to resolve the saving issue. Let's start by switching between Wi-Fi and mobile data to test your connection, then restart the app to ensure it’s running correctly. Restarting your device can also help by starting a fresh session.

If the problem continues, try uninstalling and reinstalling the QuickBooks mobile app, or check your app store to ensure you are using the latest version. Updating your device's operating system to the most recent version may also help.

For browser use on your iPad, try refreshing the page and logging out and back into QuickBooks Online. This clears the cache and prevents loading errors from interfering with the connection process.

Once you've completed these steps, attempt to link your bank account again to see if it saves successfully.

Feel free to reply if you have further concerns. We're here to assist. 

Thank you for your response. I just retried again and same thing. When I go to click on save it highlights for a second and doesn’t do anything. I then end up having to cancel as I’m just stuck on this last page.

Any further assistance would be great please.

Since the problem is happening on both platforms, I recommend contacting our Live Support team. They can identify what’s preventing the save command from working and provide a targeted solution to help you connect your bank feed.

You can always notify us if you have additional concerns. We’re here to assist.