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Level 1

Can't send remittance advice

I have followed the steps in the guides for QBO about how to send remittance advice (expenses -> filter for bill payments -> batch actions -> send remittance advice). However, that option simply doesn't exist in my account/for my access settings. Is there a setting somewhere I need to turn on to be able to do that? Or does paying bills via QBO automatically send remittance advice once the payment is initiated?

QuickBooks Team

Can't send remittance advice

Hi AMcT38, thanks for joining the Community. 


The remittance advice in QuickBooks isn't automated, this needs to be sent either using the batch actions option on the Expenses page (Take me there) or by opening the bill payment and selecting save & send. If you're unable to see this option, please sign into QuickBooks using a different web browser or private browsing window, and double-check that there is an email address saved in the suppliers settings. :)

Level 1

Can't send remittance advice

I only have save & close or save in my dropdown options on bill payments. How do I enable save & send?

QuickBooks Team

Can't send remittance advice

Thanks for getting back to the thread, @labountyconcepts. I'd love to assist you with this.

Beforehand, I want to ask about what region of QuickBooks Online version you are using. A screenshot would also be a great help.

Any additional information would be greatly appreciated.

I'll be waiting for your reply. Take care!

Level 1

Can't send remittance advice

I know that I'm in the US, and we have QBO Plus.


Can't send remittance advice

It's nice to hear from you again, AMcT38.


Sending remittance advice in the QuickBooks Online US version is unavailable.  You can send your feedback straight to our Product Development team by following the steps below.


  1. Sign in to your company.
  2. Go to the Gear icon.
  3. Choose Feedback.
  4. Enter your comments in the description box.
  5. Click Next to submit your inputs.


In the meantime, consider sending a customized Bill Payment List report. This way, they'll be informed that the bills have been paid. Here's how you could do it: 


  1. Go to Reports from the left menu.
  2.  In the search bar, search for Bill Payment List.
  3. Modify the specific period date.
  4. Click Customize to add other details to your report.
  5. Then, select Run Report.
  6. Once done, click the Email icon to send them to your vendors.
  7. Add additional information and click Send.


Alternatively, you'll want to visit our app market to look for third-party providers that can automatically email remittances to your suppliers. 


For more tips on managing your business expenditures in the program, I recommend reading this article: Add bills and payments


We appreciate your understanding and patience as we work towards enhancing our product. Just let me know if you have more concerns about QuickBooks Online. Take care and stay safe.

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