Cannot upload attachments

Hello Sue-wright-jeric, 

Welcome to the Community page, 

What exactly happens when you try to upload attachments? Are you getting an error message or anything show up? Are you trying to do it through the app or the web browser version? 

It happens when I try to attach a pdf to the customer details section.  It just says "Uploading ..." and the green line continuously cycles underneath.  I've tried to attach various different pdfs and the same happens each time.  The file sizes are all around 50kb.  (Interestingly it WILL let me attach a pdf to a sales receipt or an invoice.)  We use the web browser version.

Happy to help, @sue-wright-jeric.

I want to get this problem resolved as soon as possible. I'll walk you through some troubleshooting steps to help you determine the QuickBooks Online attaching pdf issues.

Too much cache build-up in your regular browser can sometimes cause unexpected behavior in the product. It appears that your server was disrupted or corrupted. In this case, I'd recommend logging in through incognito mode. This allows us to determine whether the problem is browser-related.

Refer to the keyboard shortcuts below:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once logged in, re-upload the attachment to the customer details section to see if it's already working correctly. If it successfully downloads, return to your regular browser and clear the cache by pressing CTRL+ Shift+ Delete on the keyboard.

Additionally, read the following pages to discover more about special characters and how to view, modify, or remove attachments in QuickBooks:

• Acceptable characters in QuickBooks Online
• Add or delete attachments in QuickBooks Online

If you have any more questions concerning your attached documents, the Community is always here to help. Post them in the section below. We'll reply to you as soon as we can.