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paulsger55-gmail
Level 1

Certain emails not being sent?

Certain emails not being sent? Ones like info@
5 REPLIES 5
John C
QuickBooks Team

Certain emails not being sent?

Hi paulsger55-gmail Thank for reaching out to us here on the Community. Do you know if customers that you're sending the emails to are actually receiving the emails however you're receiving a not sent error?

SEdmunds
Level 5

Certain emails not being sent?

There is a thread about ongoing issues with emails being sent from Quickbooks.

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocki...

 

Quickbooks should really be making a statement about this as the delivery of invoices to customers is a fundamental part of the process and the suggested work around of manually sending invoices will be far too consuming for many.

Ashleigh1
QuickBooks Team

Certain emails not being sent?

Hello SEdmunds, thanks for posting on this thread do you know if customers that you are sending the emails to are actually receiving them but it just shows in your QuickBooks account that they are not sent error? 

SEdmunds
Level 5

Certain emails not being sent?

In my case they haven't been receiving them.  Yesterday I found that 8 invoices hadn't been delivered over the last week and found that thread I posted when I began investigating.

 

The error on mine were Bounced Email.  

 

Manually emailing 7 of the recipients directly I've had replies from them showing there is no problem at the customers end.

Ashleigh1
QuickBooks Team

Certain emails not being sent?

Thanks for that information SEdmunds so we have got an investigation on this which we have added you to, any updates you will receive and email to update you. 

 

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