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Duncan42
Level 1

Changing email for receipt of messages from the QuickBooks Team

As John Lewis is withdrawing its broadband service and the support for associated email addresses I have had to change my email address. I have been able to change the email I use to log into QuickBooks and have found at least one other place that my email is held in the system. However emails from the QuickBooks Team about changes to the system and the like still go to my old email address. Clicking on the preference centre link in their emails does not allow change of the email address. I have had a couple of long conversations with QuickBooks staff but no resolution. 

 

Any ideas? Others must be having to change their John Lewis or Waitrose email addresses.

2 REPLIES 2
GeorgiaC
QuickBooks Team

Changing email for receipt of messages from the QuickBooks Team

Hi Duncan42

 

Thanks for joining the Community.

 

Please see the data privacy tab on your Intuit Account (Take me there) to verify if the email showing under the notifications settings is correct. This is the email that we'll use to send important communications specific to your account. 

Duncan42
Level 1

Changing email for receipt of messages from the QuickBooks Team

Thanks for the response. I have checked the Data privacy tab in my Intuit Account and in the notifications section it is showing the correct, new, gmail account. But messages are still being sent to my waitrose account.

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