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ian_nicholls-sky
Level 1
posted
‎July 16, 2024 03:50 PM
last updated ‎July 16, 2024 7:50 AM

Contact a human

Receipt snap hot working and I need to talk to a human urgently
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3 REPLIES 3
GeorgiaC
QuickBooks Team
QuickBooks Team
‎July 16, 2024 05:25 PM

Contact a human

Hi ian_nicholls-sky, thanks for joining the Community
 
We're aware that some customers are receiving the following error when snapping receipts on the QB iOS app:
 
"Validation failed. We’re sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."
 
Please confirm if this is the same error that you're experiencing so that we can add you to our investigation for updates.
 
If you'd like to speak to a human directly, you can contact our UK team using this reference: How to get help with QuickBooks from 8.00 AM - 7.00 PM Monday - Friday.
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Alexander Spray
Level 1
‎February 24, 2025 07:57 AM

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No,  sorry it's not that error. 

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MariaSoledadG
QuickBooks Team
QuickBooks Team
‎February 24, 2025 09:38 AM

Contact a human

Can you specify the error message or issue you're encountering, Alexander? It will help me better understand the problem and guide you through the appropriate steps. I'm here to assist you effectively.

 

But if you still prefer to get in touch with our support team, you can contact them by following the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
  3. Select the Assistant tab, then type Contact us.

 

Our phone support team is available from 8:00 AM to 7:00 PM.

 

For more information on how to contact them, refer to this article: Get Help With QuickBooks Products and Services.

 

Furthermore, learn how to review categories for downloaded transactions and match them with those you've entered in QuickBooks. I've added these articles for your guide:

 

 

Let me know if you have any other questions about using Snap Receipt. I'm always here to assist you further. 

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