Quickbooks this is totally unacceptable, im very disappointed with the amount of your customers that have this issue and the issues is still the same, you just keep pulling the wool over are eyes with the same thing " contact customer support " 

i too keep getting this constant issues with customers unable to open invoices, and it just not good enough, may be i should hold back the quickbooks payment and see how they like it

i have now closed my account with Quickbooks and looking at using Sage ( UK company ) or FreeAgent

Goodbye and thank you for the lack of support 

Matthew

I'm saddened that this has been you're experience. The fault with invoices we have been working on but I understand you're frustrations. Wish you all the best Matthew, Thanks for your time with us as a customer.

It is December 2020 and the problem still exists. I've been using QB online for about a year and a half, and it's been working fine up until about two months ago. My customers cannot open to see the invoice, they only see the amount. I have to send them the invoice separately in an email. It may be ok for first time, but when it happens the second time to a customer, they are starting to get frustrated. And also, how much time do I need to spend to send the extra email to the customers?? 

Hello, @christineRL.

I understand the impact of any delay in resolving this unexpected behavior when letting your customers view their invoices. Let me guide you on how your customers would see their invoice details.

Once your customers received their invoices, they'd initially see the total invoice amount. They have to click on the Review and Pay button to see the complete invoice details. 

They's be routed to a new tab where they'll see the option to view, download, and print their invoice.

On the other hand, you can let your customer try viewing their email you've received using a private browser or an incognito browser. This way we can isolate the prompt for a possible browser-related. Here are the shortcut keys you can use:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If they're able to successfully view their invoice, you'd want to let them clear the cache of their regular web browser. Also, you can use let them use other supported browsers.

Stay in touch if you have other questions or concerns about invoices. The Community is here to lend a hand. Thanks for joining and I wish you have a lovely day ahead.

Looks like it is doing it again was working fine now my customers can't access the invoice only the amount bank details are missing i am not tell my customer to clear there cache and hope it works so please advise should I cancel my subscription as this fault has been going on for far to long.

Hi @paul3108-live-co,

Thank you for bringing this issue to our attention. 

We have an open investigation for this exact situation you stated above. With that said, I suggest you contact our Technical Support team for assistance. They can add you to the list of our affected users, and you'll receive a notification email as soon as it's available.

See this article for the steps: Contact QuickBooks Self-Employed Support. Please take note of their hours of operation so you know when they're available. 

A workaround that I can provide for you is to export your invoice as a PDF and send it to your customer's using a personal email. 

Drop me a comment below if you have other concerns with invoices in your QuickBooks Self-Employed company. I've got your back here in the Community. 

Thank you for getting back to me this problem seems to have been going on for some time i will not ask my clients to do I.T. on there computer so they can pay me i understand what you are saying about save as pdf if that's the case i can do that with out qb i am paying for the service that has had an issue for 2 years it is up to qb to update there software or no point having it.

Thank you.

@Ryan_M I'm having the same problem too, my clients cant open invoices and its been going on the past few weeks. This is seriously frustrating. The workaround isn't good enough as this on-going issue. 

They are using the latest version of chrome on their mobile.

I decided to test an invoice myself and I have discovered strange behaviour with the button element. It seems the text within the button has a hyperlink to the invoice but not the actual button surrounding the text. This make clicking the button difficult and its causing issues on some mobile devices.

Developer investigation (I'm a software engineer):

Upon debugging the html code via the chrome console, i noticed that there are multiple nested <span> tags and <a> tag within the <button /> element. This is not the W3 standard for creating hyper-linkable buttons! It's not valid HTML!!! This is probably the reason why nothing happens when a user clicks on a button!

Please tell your developers to read: https://www.w3.org/TR/html401/interact/forms.html#edef-BUTTON

I would suggest the following:

1. Stop mixing hyperlinks and button elements together, it goes against all standards.

2. Allow a native html button element via javascript to open the url.

3. OR construct a div, style it to look like a button and wrap an anchor tag <a> around them.

Yes the above is possibile, the they using next.js to develop the page. It can be fixed!

I’m so glad I’m on a free trial. This app is a joke I’ll definitely be moving over to another app. Fancy running a business app that is only locked into a certain browser is this day and age. 
my clients can’t open there invoices and I’m expected to tell my clients to clear the cache. What a flaming joke. 
kind regards 

b

They have been aware of this problem for years and still nothing done someone even told them how to fix it getting fed up with it.

I've been having this problem the last couple of months. It's October 2023 and it's still going on. Think I'll have to look elsewhere you're obviously not bothered about it. Unbelievable!

Been like that for years I use other software quickbooks do not want to know 

What do you recommend?

hi it depends what you need from the invoice you can find loads online that can be profesion specific