In my customized footer I have populated the field on the left with my business name and address. On the right, it shows this information correctly. It also shows correctly when I click on the preview PDF button. However, when I send the invoice via email to a customer, it prints the footer like this:
Null | (business name and address correctly printed)
Why is the "Null" there and how do I get rid of it? Thank
Let's perform some steps to fix the Null value on your footer when printing an invoice, Venetianstudios.
A null value means there's no value in the variable. When importing the custom invoice, let's make sure we use angle brackets (<>) for elements on your template that should be mapped to QuickBooks fields. In your case, let's try checking your custom invoice if there's an angle bracket (<>) for the footer field.
Hi and thanks for your reply. I didn't import a custom invoice to quickbooks. I used one of the provided templates called Airy Classic and filled in the fields under the content tab within Quickbooks. I don't see any angle brackets anywhere. See screen shot below. The "null" does not appear here or when I preview the PDF. It only appears when sent via email to the client or when printed.
Let's try to use another template and make sure to choose a template without the Preview PDF to see if the "null" still appears.
If you're getting the same results, I would suggest contacting our Customer Care Support Team. That way, they have the necessary tools to check as to why the "null" appears when sending your invoice to your client and can help troubleshoot this for you. Here's how:
Select Contact us.
Enter the "null" appears when sending an invoice to the client" as your concern.
Click Let's talk.
Choose either to Start a message or Get a callback.
I'd appreciate it if you'd update me on how the steps work and how the call goes. I want to make sure this is taken care of.
Thanks for the tips. I tried another template and I'm getting the same results I haven't had a chance to do a chat with QB help yet, but I will as soon as possible. Hopefully they will have a solution.
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